Our Client Services department is the point of entry for HIV positive individuals to receive all the care and services for which they qualify. To the client, the client services department is the face of the Alliance. Each client at AAS-C is assigned a case manager who is responsible for coordinating all of their non-primary care services which the Alliance provides. The case manager performs a qualitative assessment of the care needs of the client, including: mental health, housing, pastoral care, nutrition needs, transportation needs, non-primary medical care needs including medical appointment co-payments, medication co-payments, vision and dental care, and referral-based services including substance abuse service needs and primary care referral.

Every client’s needs are slightly different, but here are all of the various services a client could access through AAS-C if needed:

Primary Care Referrals: If a client is newly diagnosed with HIV, we refer them to physician who is specializes in Infectious Disease Care or link them to a bridge counselor in their county who will help them get into medical care.

Help Navigating Health Care: All of our clients are in need of assistance navigating the health care system. The vast majority of our clients fall beneath the Federal Poverty Level, and some are on disability and have Medicare. If a client has private health insurance, our case managers can help with financial assistance to cover co-payments. We can also help clients link to Medicaid and Medicare services or private insurance companies that cover HIV+ individuals, as well as programs that can cut the high cost of medication.

Medication Assistance: For clients not receiving ADAP or who are unable to afford needed medications, we provide monetary assistance for the copayments directly to the clients’ pharmacy so the client can continue taking prescribed medications. Note: this assistance does NOT cover controlled substances or pain medications. Mainly through Ryan White CARE Act funding, the Alliance provides nearly $45,000 in Medication Assistance funding to clients each year.

Mental Health Services: AAS-C mental health professional provide therapy/counseling services to all active clients to help them deal with issues such as disclosing status, depression, and other mental health diagnoses. Sessions are conducted one on one with a licensed mental health professional and at group settings. We provide over 25 counseling sessions with clients each month.

Dental Care: One of the most recognized needs among our clients is dental care, and the Alliance has established relationships with dentists in the communities we serve. Once a client is in active status with the agency, preventative or corrective dental services are provided at rates at or below the Medicaid rate. Approved dental services may include: dental evaluation, x-rays, tooth extractions and dentures.

Substance Abuse Referrals: Our Mental Health professional assesses each client’s need for substance abuse services. In some cases we are able to provide substance abuse counseling services. At times, substance abuse counseling or related services are referred to one of several accredited agencies within the community.

Transportation: Bus Tickets are provided to assist clients with transportation in getting to and from their scheduled medical appointments. The Alliance requires proper verification of medical appointments before tickets are issued to clients. We provide $8,000 in medical transportation assistance each year.

Nutrition Services / Food Pantry: AAS-C has a nutritionist onsite who provides nutritional counseling to clients. Clients may also “shop” our food pantry for free food and personal care items as often as once per week at the Durham office and once per month at the Under One Roof location (Raleigh). We buy our food at greatly reduced cost from the NC Food Bank and also receive donations directly from individuals, the Interfaith Food Shuttle, and local food drives. We stock options from each of the USDA food groups, (protein, fruits, vegetables, grains and cereals) at all times if items are available and attempt to emphasize better nutritional habits for our clients. Together, our food pantries provide over 52,000 meals each year.

Optical Services: Eye care services from an optometrist are available to clients who need eye examinations and/or eyewear to prevent or correct vision problems. Services are provided to clients at or below Medicaid rates by any optometrists who will take pledges from agency.

Housing Assistance or Housing Services: Please see our Housing page for detail on the various forms of housing assistance we provide.

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For Clients

What is required of Clients to access care?
All clients must maintain active client status by presenting the following documentation before an intake/ yearly update or any services can be provided:

1) Valid photo ID
2) Social Security Card
3) Proof of Income (Social Security statement, 2 check stubs, 1099 form. No bank statements)
4) Lease
5) Medical Insurance Cards (Medicaid, Medicare, Private Insurance)
6) Verification of HIV status and additional lab work:

Two CD4/HIV Viral load counts (3 months apart within 12 months)
Hepatitis B & C test results since date of diagnosis
RPR/Syphilis test annually
Annual PAP smear for females